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Welcome to A2Z VACUUMS! A2Z in Vacuum Cleaners, Vacuum Bags, Vacuum Belts, Vacuum Parts, etc. at Discounted Prices!
info@a2zvacuums.com
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Store Policies |
Welcome to our secure online
store! We hope your shopping experience with us is enjoyable and rewarding!
We are one of the largest independent vacuum cleaner discounters in
the world. We are members in good standing with the Better Business
Bureau online as well as the local Better Business Bureau in Washington
D.C.
All new vacuums we sell carry at least a one year warranty either from
the manufacturer or from A2Z Vacuums.
Our goal is to offer the lowest price and best service anywhere. We
appreciate your business and hope you enjoy shopping with us.
A2Z Vacuums
( An Internet Subsidiary of Vacuums Unlimited)
201, Davis Dr. Unit C
Sterling, VA 20164
info@a2zvacuums.com
| Contact us via email |
| Please use the following Email addresses to contact govacuum.com: |
| Sales Department |
| Pre-sales related product information and availability questions. |
| Service Department |
| Post-sales order status requests and delivery information. |
| Site Comments |
| Report errors or general website questions and concerns. |
| Corporate Information |
| General company information, media and press inquiries. |
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| Security:
If you are concerned about ordering online please
follow this link to read about Yahoo's secure server that hosts our site
and processes our orders. Because secure mode can slow down the site,
you will see the security icon only in the checkout pages. Rest assured
that every precaution is taken to keep your information safe and confidential.
We do not sell or give away any of your information. |
| Payments: We
accept MasterCard, Visa, American Express and Discover. There is no
credit card surcharge. We also accept Check Cards, Cashiers Checks and
Money Orders. Personal Checks are accepted but must first clear the
bank before any products will be shipped (this typically takes 7 to
10 days).
Purchase Order Buying for Government Agencies & Large Corporations
We do accept Purchase Orders from Large corporations/Government agencies
(Including Federal/State/Local governments/Non-Profit Organizations/Churches/Educational
Institutions, Etc. (Subject to verification).
Individuals wanting to pay by method other than credit card can pay by
Personal Check/Cashiers check /Money order and use the following method.
To pay by check or money order:
-Add the item(s) to your shopping cart as usual
-Complete the online order form
-Select "Cashier's Check or Money Order" for the payment method
-Print and mail in the order confirmation with your cashier's check or
money order to the address below: Vacuums Unlimited
201 Davis Drive Unit C
Sterling, VA 20164
Orders by check or money order will not be shipped until funds are received.
Note: Personal checks will be held until they clear the bank (allow
at least 15 days). Cashier's Check and Money Order orders will ship upon
receipt of payment.
Please keep a copy of the order confirmation for your records and reference
the order number in all correspondence.
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| Sales Tax:
If you live outside the State of Virginia, no sales tax will be added.
Virginia residents will be charged 5% Virginia State Sales Tax. |
| Shipments:
Every effort is made to ship all orders within one (1) working day after
receiving the order.
In the event Vacuums Unlimited does not have the item in stock or due
to any other reason , we will inform you of when the item will stock.
Our fill rate on orders shipping the next day is 97%.
It may take 7-10 days to ship Parts, Bags, Belts, Filters & Accessories.
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Freight Policy for USA:
All orders up to $49.99 will be charged $5.99 for shipping in the continental
USA only.
The above rules apply to all products unless otherwise noted
Above shipping rates are for continental USA only.
Orders for shipments to HI, AK,Pr, Guam and other destinations would
incur extra charges and would be communicated to customers before being
shipped.
Most items ship the same or next day after you place your order.
Important Notes:
We ship all Ground shipments via UPS/USPS.
We ship only to Continental US
We will quote shipping rates for AK,HI,AL & PR separately
We ship to APO/FPO/PO Boxes via USPS |
| Handling Charge:
We DO NOT charge any processing or handling fees. |
| Vacuums Unlimited
Guarantee:
All products come with a 15 Day Money Back Guarantee. |
| Warranties:
Most of our machines carry the standard factory guarantees and warranties.
Exceptions to the above are brands like Kirby, Rainbow and Oreck, which
we offer with our company warranty only. If you cannot find an authorized
dealer of that particular brand to repair your machine that is under
warranty, you may send the product back to Vacuums Unlimited and we
will repair it for you. We do not warranty user damage. The purchaser
must pay the freight back to Vacuums Unlimited |
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Return Policy:
If your product is damaged in transit or defective upon arrival, we
will replace the product at no charge.
Note: Due to the high cost of shipping to HI, AK, PR and Other destinations
outside the contiguous 48 United States, we will not assume responsibility
for the shipping costs involved in replacing defective merchandise from
these locations.
If you are not 100% satisfied with the product, or if you made a mistake
in ordering, we will accept returns.
You have to pay for return shipping costs involved. If the item
was shipped free, we will deduct shipping costs + 10% restocking fee.
Due to the high costs of shipping and restocking we can not
make any exceptions to this rule.
All returns for either exchange or refund must be accompanied with a
copy of the included invoice, with a note stating whether the product
is for exchange or refund. We do not require a RMA#
(Return Merchandise Authorization) to process the refunds. Your Order
number is your RMA#. All returns must be made to the following address
regardless of where the item shipped from.
Return Address:
A2Z Vacuums
201 Davis Dr. Unit C
Sterling VA 20164
You can expect a refund sent to the credit card company within 14 business
days of A2Z Vacuums receiving your return. |
| Refunds:
If a refund is requested, we will issue a credit on the credit card
that you used to purchase the product. If you paid with a check card,
cashiers check, money order, or personal check, we will issue a company
check as a refund. All refunds will be given out within two (2) working
days of the return of the product. No refunds will be issued until the
product is returned to Vacuums Unlimited.
Products must be returned within fifteen (15) days of purchase.
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| Refunds
: If a refund is requested, we will issue a credit on the credit
card that you used to purchase the product. If you paid with a check
card, cashiers check, money order, or personal check, we will issue
a company check as a refund. All refunds will be given out within two
(2) working days of the return of the product. No refunds will be issued
until the product is returned to Vacuums Unlimited. Products must be
returned within fifteen (15) days of purchase. |
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